Information and Booking page:

Customer Relationship Skills Training (2 days – public)

Welcome to the information and booking page for this participative customer relationship skills course that will change forever the way you work with both your external and internal customers. If you’d like to change employee attitudes, improve  interpersonal communication and problem solving skills and create an internal customer centric culture – you’ve come to exactly the right place!

Customer Relationship Skills – current, tried and tested will in just 2 days give you all the tools and skills you need to communicate effectively with customers. Delegates will be able to solve even the the most testing problems, and build lasting, profitable relationships with customers.

The programme combines lecture, video, discussion, role play, exercises, and participation. Course outline is here.

Customer Relationship Skills  upcoming dates (08h30-16h30 both days):

  • Pretoria: 16-17 May 2019

Venue Gauteng: The Villas, 476 Orient Street, Arcadia, Pretoria, South Africa

Investment per delegate 2018

  • R6,000 + R900 VAT (@ 15%) = R6,900 per person

If 4 or more delegates attend on one date a special group rate of less 5% will apply. Pricing includes venue, delicious lunch, tea/coffee, manual and certificate of attendance. Each delegate receives a copy of Mind Blowing Customer Service, a 45 minute video by Paul du Toit, CSP & MD of Congruence Training.

Will this course make a real difference to my customer relationships?

Past customers of ours seem to think so.

A very big thank you for this programme which I found to be informative, logical and fun. I thought that your handling of the two days was first class.”  – Ray Johnson, Managing Director, Customer Development Corporation.

What exactly is covered on this 2-day course?

See the course outline here

How do I book?

To attend or nominate delegates for a particular date, please complete and submit the online booking form on the right hand side of this page, ensuring that all *compulsory fields have been completed,  0r phone us on +27 (0)11 804 3520 for help.

Will I received a certificate for this course?

Each delegate will receive a beautiful Congruence certificate of attendance on completion of the full two days (example below).

Payment options available:

  • Credit card
  • Electronic Funds Transfer (EFT)
  • Direct deposit

Terms: Payment must be received in full 2 weeks prior to attendance.

Banking details:

Congruence Training (Pty) Ltd.
First National Bank
Rivonia branch (Code: 250-655)
Current Acc. 62010143189

For EFT or direct deposit please use your company name/invoice number as a reference when making payment.

What about in-house Customer Relationship Skills Training?

If you have more than 6 delegates wanting to attend on the same dates, please call us on +27 (0)11 804 3520 to discuss in-house options. We also arrange workshops nationally and in-house for corporates. Please email us on pdt@congruence.co.za for a quotation / proposal.