16 Oct 2017

You don’t need to be a regular churchgoer to often hear one of life’s most sensible maxims: "Do unto others as you would be done by” It is this maxim alone, more than any other that epitomizes the principle of customer service - simply provide the level of service that you yourself would be happy to receive if the roles were reversed. If you can bump it up a notch to the delight facto...

13 Apr 2017

Being human we experience a powerful compulsion to retreat from conflict that is not of our own making. Put simply, if it’s not my problem, why should I have to deal with it? Answered simply, there can be many lasting benefits to approaching conflict as an opportunity – rather than as a barrier to peace. Conflict in both our personal our business lives is not only unavoidable, it is ine...