Empowering Managers

This programme develops core leadership skills in managers. Recommended 10-16 delegates. In-house only – not available as a public course. 15 – 25 days spread over 6-12 months.

     Click here to fill in the course information questionnaire

Purpose: The best employees don’t always make the best managers – at least – not without proper training. Being successful as a manager in one company or department also does not guarantee success elsewhere.

The aim of this programme is to:

  • orient the supervisor / manager to be effective as a leader in the company,
  • to understand the scope and responsibilities of the position,
  • to achieve results through other people and
  • to develop the management mindset necessary for success.

The programme will focus on developing practical leadership skills in a specific context – leadership of a team of direct subordinates.  The face-to-face realities encountered in this context need to be tackled in a very specific way.  Participants will gain valuable insights on what makes an effective leader, their personal strengths / weaknesses currently as a team leader, as well as develop practical leadership skills.

Who will benefit?

Junior – Mid management including those marked for promotion or those who have just been promoted. Ensure that your people are set up for success by developing essential skills that will equip them to succeed.

The programme is conducted in units with practical projects between phases. The content will be presented within the context of the supervisor’s / manager’s workplace needs. Spending sufficient time with supervisors / managers will allow us to build skills rather than just impart knowledge. Our facilitators will be flexible by adapting to the level and needs of delegates.

This process aims to:

  • Help clarify roles and responsibilities (in the role of managing others)
  • Develop communication skills in listening, asking questions and giving feedback to employees
  • Develop a technique for giving instructions that is clear and understood
  • Recognize the importance of being visible and available to employees
  • Understand the importance of developing good relationships with employees and peers and be seen as fair and consistent.
  • Potentially reduce material wastage, loss of equipment, damage, and theft. It also aims to improve attendance, timekeeping, motivation, labour turnover, good housekeeping and attitudes.
  • Shift attitude away from “us and them” to “all of us”.

Overview

The research on effective management identifies numerous skills that a supervisor / manager should possess. These skills have been organized into 5 core competencies:

  • Guiding work. Taking the direction of the organization and translating it into actionable plans for the work group.
  • Organizing work. Assigning people, equipment and tasks to meet work goals.
  • Developing staff. Actively working to increase the skill level of each employee.
  • Managing performance. Removing the obstacles to better performance so employees can meet their own and the organization’s objectives.
  • Managing relations. Developing and maintaining good relationships with other groups so that ultimately individual and organizational goals are met.

Content has been arranged into blocks according to priorities identified and needs of the group and the number of days required. One example follows below, however content can be adjusted and arranged according to time available and priorities of the organization.

In order to assist us to prepare an accurate quotation for you, please complete and submit our course information questionnaire. It should take you 6 minutes:

Click here to complete and submit the course information questionnaire – very important

Programme Outline

Week 1

  1. Introduction & the role of the Supervisor / Manager
  2. Assertive Communication Skills
  3. Advanced Customer Service & Problem Solving
  4. Management to Leadership Part 1
  5. Management to Leadership Part 1

Individual implementation assignments to qualify for week 2. Feedback & coaching

Week 2

  1. SWOT analysis & feedback presentation. Discussion.
  2. Business writing for managers part 1: e-mails, reports, proposals
  3. Business writing for managers part 2: letters, agenda, minutes, memo’s
  4. Presentation skills
  5. Presentation skills

Individual implementation assignments to qualify for week 3. Feedback & coaching

Week 3

  1. SWOT analysis & feedback presentation. Discussion.
  2. Managing Time, People & Money
  3. Managing Time, People & Money
  4. Management to Leadership Part 2
  5. Management to Leadership Part 2

Individual implementation assignments to qualify for week 4. Feedback & coaching

Week 4

  1. SWOT analysis & feedback presentation. Discussion.
  2. Negotiating with Staff and Customers
  3. Negotiating with Staff and Customers
  4. Conflict resolution for Supervisors / Managers
  5. Conflict resolution for Supervisors / Managers

Individual implementation assignments to qualify for week 5. Feedback & coaching

Week 5

  1. Practical application Team Enhancement day 1
  2. Practical application Team Enhancement day 2
  3. Practical application Team Enhancement day 3
  4. Final presentation to management with recommendations
  5. Conclusion: The Winning Attitude (motivation)

[Programme end]

Kindly contact us at director@congruence.co.za or phone +2711 804 3520 for a table of benefits for both Empowering Managers and Empowering Supervisors.