We develop individuals and leaders. We help teams communicate and cooperate better.
Reach for more. Achieve your objectives. Have fun winning.
Customer Relationship Skills
Our flagship customer service programme, tried tested, tweaked and adapted over the years. You see, without customers your business has no business being in business. And customers? Well they’ve become awfully fussy about who they trust these days…
The best employees don’t always make the best managers – at least not without thoughtful development and properly spaced training. Because management skills are taught, developed and ultimately honed through practice and experience.
Supervisors face unique challenges requiring a special set of skills with which they are often not automatically equipped on appointment. Empowering Supervisors bridges this gap and develops these skills creating efficient, confident leaders.
Improving team effectiveness is an ongoing work in progress with a number of key facets, from establishing ing team culture to handling conflict. What is your current need?
About Congruence Training
Congruence Training (Pty) Ltd designs and delivers exceptional experiential and classroom-based presentation skills and customer service training courses as well as management development programmes.
Our Blog Articles
Before going into the reasons why a customer satisfaction audit (CSA) can be very useful …
In this article Congruence MD Paul du Toit discusses five CX drivers that are edging …
You don’t need to be a regular churchgoer to often hear one of life’s most …
What our clients have said
On conclusion of the 5 year Empowering Managers and Empowering Supervisors roll out at BEC
Congruence's empowerment programme, so professionally facilitated by the team added great value to Barloworld Equipment. I wish you both and the team of competent trainers you have all the best and may you all continue to grow from strength to strength – both personally and professionally. I hope that we will all work together in the future again.
Customer Relationship Skills
When we first decided to put our key employees through Customer Relationship Skills it was a step into the unknown for us. But I personally could not believe how long the buzz lasted after the course with Henry. Once we were over our forced Covid retrenchments and started re-employing, it was a no brainer to put our new people onto the course too. They really loved it and we now have Eagles, Peacocks, Owls and Doves all cooperating with one another and giving of their very best to our customers and one another.
With all the training, assignments and the BBS journey we are currently on, I find myself always relying on the guidance, information and training received from Congruence over the years, including the Empowering Managers Programme completed with Trudi, Henry and Paul. Another measure is the feedback I receive from my different teams, peers and seniors and I can confidently say that Congruence and the interactions we have had over the years are helping me in being a more grounded, secure individual and leader.
Thank you Trudi and Henry for pushing us to learn these important life skills. When my wife unexpectedly passed away leaving me with 2 small boys I was concerned about what the future would hold for us. Whilst paging through my Supervisors course files I realised I could use these skills to form, manage and lead my boys in the right direction. They are now performing very well in school and are wrestling for SA colours! Looking back I realised how blessed I am and that the best thing was to create a positive attitude. Maybe this prevented my boys from experiencing depression. I’ve decided to work through the files again to try and master all these modules. Thank you again.
Thank you for everything I gained by attending Empowering Managers over 5 weeks. I've changed a lot, but one thing that stands out is the way one can take everything learned and apply it practically. It was wonderful working with you and building critical management skills over the course of a year.