Training Programmes
Assertiveness
Assertiveness
The programme takes delegates on a journey of self-discovery – to understand where they come from and why they deal with certain situations the way they do. It aims to equip learners with a fundamental understanding of assertiveness as a tool to persuade, influence and communicate without anger, even in trying interactions. See course purpose below.
One full day per group. Recommended 8-20 delegates.
In-house only – not available as a public course. Click the course information questionnaire button below to get started. See course purpose below.
- Improving self-confidence and building on one’s skills and competencies
- Healthy self-esteem: the foundation of assertiveness
- An understanding of assertiveness and practicing appropriate self-assertion
- Styles of communication, body language and dealing with criticism
The purpose of this programme
Is to equip delegates with a thorough understanding of assertiveness, how to behave with appropriate assertiveness in personal and business life, to identify personal development areas and to provide strategies to increase influence. This is aimed at people wanting to increase their levels of self-confidence and assertiveness within their personal lives as well as the business environment. The programme encompasses all the aspects necessary to function confidently, effectively and dynamically with co-workers and subordinates.
The programme concludes with case studies and a personal action plan.
Programme Outline
Module 1: Introduction
Personal and Social Competence
Module 2: How it all began
- Self-esteem – the foundation of assertiveness
- Self-confidence
- Your belief system
- Childhood messages
- The mirror exercise
Module 3: Assertiveness defined
- What is appropriate assertiveness?
- Assertiveness / aggressiveness / arrogance / confidence / confronting / dominance
- Assertiveness versus submissiveness
- Rate your assertiveness – score analysis
- How to practice appropriate self-assertion
Module 4: Styles of communication
– Aggressive, assertive, passive, manipulative
- Assertive techniques
- Taking and giving criticism (video)