Training Programmes

Assertiveness

Assertive Communication between colleagues

Assertiveness

One full day. Recommended 12-20 delegates. In-house only – not available as a public course. Click the course information questionnaire button below to get started.

The programme takes delegates on a journey of self-discovery – to understand where they come from and why they deal with certain situations the way they do. It aims to equip learners with a fundamental understanding of:

The purpose of this programme

Is to equip delegates with a thorough understanding of assertiveness, how to behave with appropriate assertiveness in personal and business life, to identify personal development areas and to provide strategies to increase influence. This is aimed at people wanting to increase their levels of self-confidence and assertiveness within their personal lives as well as the business environment. The programme encompasses all the aspects necessary to function confidently, effectively and dynamically with co-workers and subordinates.

The programme concludes with case studies and a personal action plan.

Programme Outline

Module 1: Introduction

Personal and Social Competence

Module 2: How it all began

Module 3: Assertiveness defined

Module 4: Styles of communication

– Aggressive, assertive, passive, manipulative

Module 6: Assertiveness case studies

Module 5: Personal Action Plan

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