Congruence Blog

In this article Congruence MD Paul du Toit discusses five CX drivers that are edging …

Succession Planning: A Threat or a Promise? When the King dies the King’s heir inevitably …

You and your partner are out to dinner at a fine restaurant. The leather-bound 16-page …

You don’t need to be a regular churchgoer to often hear one of life’s most …

Communication: When I attended boarding school in the early 70’s I’d painstakingly write a weekly …

A mother asks her teenager to please lay the table. She receives no response. Twenty …

Don’t you just love requests for information by email with a name, but without a …

Being human we experience a powerful compulsion to retreat from conflict that is not of …

A pool company commissioned an online sales campaign generating fresh leads that were forwarded to …

It’s an established customer service motto that it’s great for business to delight one’s customers. …

Here’s the main difference between the written and the spoken word: When you speak, your …