Training Programmes

Conflict Resolution

Conflict Resolution

Can conflict be resolved?

Conflict in the workplace is certainly not abnormal. But whether it is interpersonal, interdepartmental, social or racial – continual gossip, back-biting, heated arguments and strife lead to unnecessary stress and diminished productivity. It’s debilitating for the individuals involved and seriously damages a company’s performance if the root causes are not adequately addressed.

The good news is that conflict can be managed and positively channeled. Individuals that possess the skills to confront and address workplace conflict make up powerful teams who succeed together in an harmonious, cooperative environment.

Conflict Resolution addresses these key interpersonal issues and teaches implementation of these vital skills. It facilitates the agreement of action plans for resolution, and provides tools for “on the job” diagnosis and resolution of potential conflict.

Using a blend of lecture, case studies, role play and practical examples delegates focus 2 full days on the skills of proactively managing conflcit and potentially damaging interpersonal situations in the workplace.

Duration 2 days. Recommended for 10-16 delegates.

Course Content

The programme contains eleven modules as follows:

Module 1:

Introduction to Conflict

Module 2:

The Nature of Conflict

Module 3:

The Context (background) of Conflict

Module 4:

The Value of Diversity

Module 5:

Recognising Conflict

Module 6:

The Stages of Conflict

Module 7:

Diagnostic Tools

Module 8:

Conflict Handling Guidelines & Strategies

Module 9:

Conflict Handling Styles

Module 10:

Communication Framework

Module 11:

Barriers, Solutions and Action Plans
Outcome: Delegates will emerge with the tools to manage conflict situations proactively and the strategies to implement what they have learned.

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