Training Programmes
Conflict Resolution
Conflict Resolution
Can conflict be resolved?
Conflict in the workplace is certainly not abnormal. But whether it is interpersonal, interdepartmental, social or racial – continual gossip, back-biting, heated arguments and strife lead to unnecessary stress and diminished productivity. It’s debilitating for the individuals involved and seriously damages a company’s performance if the root causes are not adequately addressed.
The good news is that conflict can be managed and positively channeled. Individuals that possess the skills to confront and address workplace conflict make up powerful teams who succeed together in an harmonious, cooperative environment.
Conflict Resolution addresses these key interpersonal issues and teaches implementation of these vital skills. It facilitates the agreement of action plans for resolution, and provides tools for “on the job” diagnosis and resolution of potential conflict.
Using a blend of lecture, case studies, role play and practical examples delegates focus 2 full days on the skills of proactively managing conflcit and potentially damaging interpersonal situations in the workplace.
Duration 2 days. Recommended for 10-16 delegates.
Course Content
Module 1:
Introduction to Conflict
Module 2:
Module 3:
Module 4:
The Value of Diversity
Module 5:
Recognising Conflict
Module 6:
The Stages of Conflict
Module 7:
Module 8:
Conflict Handling Guidelines & Strategies
Module 9:
Conflict Handling Styles