Training Programmes

Relationship Selling

Business People Talking

Relationship Selling

Smart organisations rely on a high percentage of turnover from existing clients. Those clients are constantly being targeted by your competitors. If your offering is similar to theirs, why should your clients continue to support your business?

The difference is the relationship. Relationship Selling is all about selling for sustainable repeat business. Learn how to sell to one client just once. Then maintaining the relationship is easier, more rewarding and more profitable. Besides, relying solely on new business to survive is costly, time consuming and exhausting.

Relationship Sellars are in it for the long haul. RS can be delivered as a one day course, a half day workshop or a keynote talk. The course is offered in-house for 10-16 delegates. The workshop or keynote is suitable for an unlimited number of delegates.

Click below to help us get to know you better. Please complete our online client discovery questionnaire.

The most successful businesses can attract and retain a significant segment of repeat business. This involves attracting customers, and then knowing how to retain those customers for extended periods – preferably forever. It also involves upselling to and growing with customers. Consequently, the business must be constructed in such a way that every customer touch point becomes an experience designed to strengthen your customers emotional bond to your business.

The first crucial stage of the process is Relationship Selling, where sales personnel and key account managers understand and live the behaviours that will attract and set up long term customer relationships. It also involves educating every member of staff who interface with customers why their individual roles are crucial in sustaining relationships.

This programme covers the following:

This programme is often linked to our powerful Advanced Customer Relationship Skills course.

Tell Us About Your Specific Requirements

In order to assist us to provide you with an accurate proposal kindly click below to complete our online course information questionnaire.