We develop individuals and leaders. We help teams communicate and cooperate better.
Reach for more. Build your capacity. Have fun learning. Achieve your objectives.
Customer Relationship Skills
Our flagship customer service programme, tried tested, tweaked and adapted over the years. You see, without customers your business has no business being in business. And customers? Well they’ve become awfully fussy about who they trust these days…
Empowering Managers
The best employees don’t always make the best managers – at least not without thoughtful development and properly spaced training. Because management skills are taught, developed and ultimately honed through practice and experience.
Empowering Supervisors
Supervisors face unique challenges requiring a special set of skills with which they are often not automatically equipped on appointment. Empowering Supervisors bridges this gap and develops these skills creating efficient, confident leaders.
Present With Confidence
Learn how you can present like a pro, dazzle your audience and get the results you want every time. The link below will take you to a different website, but still ours!
Smart Negotiating
Getting what you deserve often requires negotiation. Very few people understand that this is 100% a learned skill. Once understood, this skill can be easily applied.
Team Enhancement
Improving team effectiveness is an ongoing work in progress with a number of key facets, from establishing ing team culture to handling conflict. What is your current need?
About Congruence Training
Congruence Training (Pty) Ltd designs and delivers exceptional experiential and classroom-based presentation skills and customer service training courses as well as management development programmes.
Our Commitment
Everyone wants to be seen to be doing their best and rewarded for it. The Congruence Team is committed to developing effectiveness in people. Our quest is to bring out the best in your people by empowering them through better communication skills to do their very best.
Online or in-person
Depending on the programme our people development and coaching solutions can be conducted in-person or online.
Subscribe to eZine
Subscribe to our e-newsletter for upcoming presentation skills training courses, tips, articles and news.
Our Blog Articles
It’s only when we dig a little deeper, perhaps at the exit interview, that we …
Relationship selling (as opposed to transactional selling) seeks to build trust with chosen customers in …
A staggering number of Post Covid reports refer to tired and burned-out employees. What will …
Before going into the reasons why a customer satisfaction audit (CSA) can be very useful …
It often takes a disaster before we stop and ask: “How could that have been …
“A customer is someone with whom you have dealings.” – Congruence Training This definition of …
The big problem with verbal communication is that we don’t do it very well at …
In this article Congruence MD Paul du Toit discusses five CX drivers that are edging …
Succession Planning: A Threat or a Promise? When the King dies the King’s heir inevitably …
You and your partner are out to dinner at a fine restaurant. The leather-bound 16-page …
You don’t need to be a regular churchgoer to often hear one of life’s most …
Communication: When I attended boarding school in the early 70’s I’d painstakingly write a weekly …
What our clients have said
On conclusion of the 5 year Empowering Managers and Empowering Supervisors roll out at BEC
Congruence's empowerment programme, so professionally facilitated by the team added great value to Barloworld Equipment. I wish you both and the team of competent trainers you have all the best and may you all continue to grow from strength to strength – both personally and professionally. I hope that we will all work together in the future again.
Customer Relationship Skills
When we first decided to put our key employees through Customer Relationship Skills it was a step into the unknown for us. But I personally could not believe how long the buzz lasted after the course with Henry. Once we were over our forced Covid retrenchments and started re-employing, it was a no brainer to put our new people onto the course too. They really loved it and we now have Eagles, Peacocks, Owls and Doves all cooperating with one another and giving of their very best to our customers and one another.
Empowering Managers
With all the training, assignments and the BBS journey we are currently on, I find myself always relying on the guidance, information and training received from Congruence over the years, including the Empowering Managers Programme completed with Trudi, Henry and Paul. Another measure is the feedback I receive from my different teams, peers and seniors and I can confidently say that Congruence and the interactions we have had over the years are helping me in being a more grounded, secure individual and leader.
Empowering Supervisors
Thank you Trudi and Henry for pushing us to learn these important life skills. When my wife unexpectedly passed away leaving me with 2 small boys I was concerned about what the future would hold for us. Whilst paging through my Supervisors course files I realised I could use these skills to form, manage and lead my boys in the right direction. They are now performing very well in school and are wrestling for SA colours! Looking back I realised how blessed I am and that the best thing was to create a positive attitude. Maybe this prevented my boys from experiencing depression. I’ve decided to work through the files again to try and master all these modules. Thank you again.
Empowering Managers
Thank you for everything I gained by attending Empowering Managers over 5 weeks. I've changed a lot, but one thing that stands out is the way one can take everything learned and apply it practically. It was wonderful working with you and building critical management skills over the course of a year.