Do You Say What You Mean?

The big problem with verbal communication is that we don’t do it very well at all. In other words, often we don’t say what we mean which leaves the listener to interpret what we meant from what they heard. So we’ve all had to become good interpreters. It’s all the more puzzling because in English […]

When To Email and When To Phone

Don’t you just love requests for information by email with a name, but without a signature? If you don’t know me personally, at least supply that vital bit of information that identifies beyond a name who you are, who you represent and a choice of contact details including location. Your signature or lack of it determines […]