Training Programmes
Empowering Managers
Empowering Managers
Too often businesses fail because managers failed to do what managers should do. This is not because of incompetence, but because their roles are often not clearly defined and prioritised.
Effective management involves:
- Obtaining results through people in your team
- Effecting and encouraging communication and feedback
- Proactive problem solving
- Mentorship
- Being available when needed by team members
- Praise and discipline
- Being accountable for both the successes and failures of the people that report to you and your team as a whole.
Of course there are other duties incumbent upon managers – reports, time and resource management, presentations and so on. But these are secondary to the real job of developing and supporting people in the team.
This programme develops core leadership skills in managers. Recommended for 8-12 delegates. 10 – 25 days spread over 3-12 months depending on modules required.
In-house only – not available as a public course. For our 2-day short version, Management To Leadership kindly use the contact form above.
We would like to know how we can help you. Please complete our online Client Discovery Questionnaire by clicking on the blue button below.
The Purpose
The best employees don’t always make the best managers, since management inevitably involves leadership. Being a successful manager in one environment does not guarantee success elsewhere. Effective communication skills, resilience and a clear understanding of the role of management are essential foundations.
The aim of this programme is to:
- Orient the supervisor / manager to be effective as a leader in the company,
- To understand the scope and responsibilities of the position,
- To acquire essential leadership skills
- To achieve results through other people and
- To develop the management mindset necessary for success.
The programme will focus on developing practical leadership skills in a specific context – leadership of a team of direct subordinates. The face-to-face realities encountered in this context need to be tackled in a very specific way. Participants will gain valuable insights on what makes an effective leader, their personal strengths / weaknesses currently as a team leader, as well as develop practical leadership skills.
Who Will Benefit?
Junior – mid management including those marked for promotion or those who have just been promoted. Ensure that your people are set up for success by developing essential skills that will equip them to succeed.
The programme is conducted in units with practical projects between phases. The content will be presented within the context of the manager’s workplace needs. Spending sufficient time with managers will allow us to build skills rather than just impart knowledge. Our facilitators will be flexible by adapting to the level and needs of delegates.
This Process Aims To
Roles and Responsibilities
Help clarify roles and responsibilities. (in the role of managing others)
Communication
Develop communication skills in listening, asking questions and giving feedback to employees.
Instruction Techniques
Develop a technique for giving instructions that is clear and understood.
Availability
Recognize the importance of being visible and available to employees.
Relationships
Understand the importance of developing good relationships with employees and peers and be seen as fair and consistent.
Improve processes
Potentially reduce material wastage, loss of equipment, damage, and theft. It also aims to improve attendance, timekeeping, motivation, labour turnover, good housekeeping and attitudes.
Overview
Developing staff
Actively working to increase the skill level of each employee.
Organizing work
Managing performance.
Guiding work
Taking the direction of the organization and translating it into actionable plans for the work group.
Managing performance
Removing the obstacles to better performance so employees can meet their own and the organization’s objective.
Managing relations
Developing and maintaining good relationships with other groups so that ultimately individual and organizational goals are met.
Content has been arranged into blocks according to priorities identified and needs of the group and the number of days required. One example follows below, however content can be adjusted and arranged according to time available and priorities of the organization.
In order to assist us to provide you with an accurate proposal kindly click the button to complete our online course information questionnaire.
Programme Outline
Week 1
- Introduction & the role of the Supervisor / Manager
- Assertive Communication Skills
- Advanced Customer Service & Problem Solving
- Management to Leadership Part 1
- Management to Leadership Part 1
Individual implementation assignments to qualify for week 2. Feedback & coaching
Week 2
- SWOT analysis & feedback presentation. Discussion.
- Business writing for managers part 1: e-mails, reports, proposals
- Business writing for managers part 2: letters, agenda, minutes, memo’s
- Presentation skills
- Presentation skills
Individual implementation assignments to qualify for week 3. Feedback & coaching
Week 3
- SWOT analysis & feedback presentation. Discussion.
- Managing Time, People & Money
- Managing Time, People & Money
- Management to Leadership Part 2
- Management to Leadership Part 2
Individual implementation assignments to qualify for week 4. Feedback & coaching
Week 4
- SWOT analysis & feedback presentation. Discussion.
- Negotiating with Staff and Customers
- Negotiating with Staff and Customers
- Conflict resolution for Supervisors / Managers
- Conflict resolution for Supervisors / Managers
Individual implementation assignments to qualify for week 5. Feedback & coaching
Week 5
- Practical application Team Enhancement day 1
- Practical application Team Enhancement day 2
- Practical application Team Enhancement day 3
- Final presentation to management with recommendations
- Conclusion: The Winning Attitude (motivation)
Programme End