Customer Service: Is It Instinctive?
![Positive interaction](https://congruence.co.za/wp-content/uploads/2022/05/conflict-resolution01-1024x576.jpg)
“A customer is someone with whom you have dealings.” – Congruence Training This definition of a customer, which we coined in November 1996 when we started our customer centric journey, is important. Because if you’re human, you’re a customer to many brands and people every day. Chances are you also have multiple customers whether or […]