Upcoming Public Courses
Customer Experience (CX) Now
Present With Confidence
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Customer Experience (CX) Webinar July
There are 2 primary reasons your customers make decisions: either they see a benefit or they want to avoid harm. If the value you provide speaks to those two needs your offering is on the right path – but there may be a little more work to do. Customer priorities have shifted partly due to digitisation. The organisations who have adapted to cater for and meet these expectations are retaining their customers and gaining more. Are your systems set up for the current CX era?
The best employees don’t always make the best managers – at least – not without proper training. Being successful as a manager in one company or department also does not guarantee success elsewhere.
Present With Confidence
Learn how you can present like a pro, dazzle your audience and get the results you want every time. Let us help you to drastically improve your public speaking skills with our quality presentation skills training. Our new online course caters for both in person and online presentations. In just 2 days you will feel and see the difference. You’ll also be confident of getting the results you aim for.
Supervisors, or junior managers face unique challenges requiring a special set of skills with which they are often not equipped on appointment. Empowering Supervisors addresses these skills sets, and teaches supervisors the ability to lead work teams whilst communicating effectively with their managers.
We Develop Productivity Skills in People.
Change Attitudes and Improve Team Performance.
About Congruence Training
Congruence Training (Pty) Ltd designs and delivers exceptional experiential and classroom based presentation skills and customer service training courses as well as management development programmes both in-house and public.
The Congruence Team is committed to developing effectiveness in people. We know that everyone wants to be seen to be doing their best. Our quest is to bring out the best in your people by empowering them.
Congruence Training’s mission is to cultivate a well-equipped, balanced and focused team to invest in the lives of every person they meet. We aim to maintain our position as a respected provider of accredited services to our clients, actively contributing to the success of all its stakeholders.
What our customers have to say about Congruence
It is refreshing to attend a course where you are learning a huge amount without actually realising it. Easy to relate to. Excellent! Expectations were more than met. I honestly did not expect such a great learning experience. I will take a lot from this wherever I go.
A very big thank you for this customer service training programme which I found to be informative, logical and fun. I thought that your handling of the two days was first class.